Come make a difference
We are pioneers, visionaries, trend-setters, thinkers and doers creating the category of reCommerce and changing the way the world consumes. At Gazelle we are passionate about everything we do from delivering a crazy awesome experience for our customers to creating an environment for our team to innovate, learn and achieve. Our culture is one of empowerment, collaboration, appreciation and inspiration. At Gazelle you’ll have the opportunity to execute exciting projects, achieve aggressive goals and partner with veterans of eBay, PayPal, TripAdvisor, Zappos, Amazon, Virgin, Vistaprint and other top companies. We’re growing and looking for industry rockstars and emerging entrepreneurs to join our team. Our employees receive outstanding benefits, running the gamut from competitive compensation, 401K, commuter discounts and many others.
Gazelle, based in Boston’s Seaport District, easily accessible from South Station, is a venture backed innovation company with a bright future. Are you ready to make a difference with us?
Our Core Values
Values aren’t done ‘’to’’ people but ‘with’ them. When aligned around shared values and united in a common mission, ordinary people accomplish extraordinary results. At Gazelle, there is only one boss – the Company’s core values. We are inspired by and truly managed by them.
We created our core values to more clearly define what exactly the Gazelle culture is. They are reflected in everything we do and every interaction we have. Our core values are always the framework from which we make all of our decisions.
As we grow, it’s important to us that we preserve our values-based culture and we want to share them with all employees, customers, suppliers and investors. We seek potential employees who understand the need for core values and are willing to embrace and embody them.
Open Positions:
Senior Software Engineer (Ruby on Rails)
Senior Java Developer
Senior Manager of Customer Care
Regional Sales Executive -Latin America (Used Phones)
Marketing Internship
We are looking for bright, motivated, dynamic and creative individuals with a passion for innovation to join our marketing team for a summer/ fall internship. As a Marketing Intern you will gain hands on experience with a wide array of marketing activities, actions and projects. This unique opportunity will provide you with exposure to facets of email marketing, trend analysis, copyediting, email campaigns, PR, social media and event production. Our ideal candidate is interested in pursuing a career in marketing, is very familiar with social media tools and has excellent communication skills. Join one of the fastest growing private companies and help change the way people view used consumer electronics!
Responsibilities
Pull data and compile into weekly email dashboard template
Create trend reports and benchmark marketing campaigns
Proof email copy before distribution
Test emails to ensure that that they render well on all devices (iPhones iPads etc.), browsers, and email clients.
Track and compile recent press releases for weekly updates
Apply for award applications
Maintain company fact sheet
Engage with customers via social media channels such as Facebook, Twitter etc.
Monitor blog posts and forums
Verify winners of contests and coordinate prize distribution
Event planning
Desired Skills & Experience
3rd year student in a BA/ BS program (concentration in marketing or communications)
Articulate, motivated, dedicated and creative
Willing to learn and support a fast paced team
Excellent written and verbal communication skills
Organized with good attention to detail
Gazelle (www.gazelle.com) is the nation's leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal. To date, Gazelle has accepted more than one million trade-ins, helping consumers upgrade to the latest technology and earn quick cash. Based in Boston, Gazelle is privately owned and is backed by premier venture capital firms Venrock Associates, RockPort Capital Partners, Physic Ventures and Craton Equity Partners.
Senior Software Engineer (Ruby on Rails)
Gazelle, the leader in online electronics trade-ins, is looking for a Senior Software Engineer who possess a strong technical acumen combined with excellent people skills to join our web development team and help build innovative web experiences to expand our position in the market! In this exciting role you will be responsible for collaborating with internal stakeholders (both techie and non techie) to transform ideas into compelling and innovative user experiences. In addition, you will play a key part in the definition and development of client-facing interactivity.
Responsibilities
Work with stakeholders to define and ensure completeness of features
Collaborate on system architecture designs
Write well-tested, reusable JavaScript, HTML, and CSS and supporting view code
Work with QA to plan and execute testing of new features
Participate in task/feature estimation process
Provide technical feedback to aid in gathering of requirements
Participate in knowledge-sharing code reviews
Desired Skills & Experience
Experience building and maintaining high volume multi-tier website applications
Experience with Ruby on Rails or Spring/JSP
Familiarity with popular JS libraries like jQuery and Backbone
Ability to clearly and succinctly express your opinions and ideas
Confident self-starter capable of setting plans and driving to completion
Bachelors degree in CS or related field preferred
Good sense of humor and enjoys working in a team
Strong design sense
Familiarity with agile development (Scrum, Kanban) a plus
Familiarity with Amazon Web Services a plus
Expertise in CSS3/HTML5 definite plus
Gazelle (www.gazelle.com) is the nation's leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal. To date, Gazelle has accepted more than one million trade-ins, helping consumers upgrade to the latest technology and earn quick cash. Based in Boston, Gazelle is privately owned and is backed by premier venture capital firms Venrock Associates, RockPort Capital Partners, Physic Ventures and Craton Equity Partners.
Senior Java Developer
Gazelle is seeking a Senior Java Developer who will bring their awesome development experience, leadership and drive to build best-in-class business system integrations for large-scale ecommerce environments.
Responsibilities
Participate in senior-level design and planning discussions to shape backend system integrations
Provide tech leadership on projects
Collaborate with development peers for on-time, high quality project implementations
Mentor junior engineers on best-in-class coding and development practices
Work collaboratively with 3rd party vendors to define robust integrations and achievable project plans.
Desired Skills & Experience
Significant experience designing and implementing complex business system integrations
7+ years of recent Java development experience
Excellent knowledge of high-traffic n-tier website environments and optimizations
Working knowledge of enterprise service bus (ESB) integrations
Strong knowledge of database schema design and SQL (Oracle & MySQL)
Commitment to high-quality code deliveries
Excellent communication skills
Love for continual learning and experimentation
Desire and ability to collaborate with a team on estimation, planning, and delivery of projects
Understanding and comfort working with source control and standard development tools (Git, Maven, ANT, Eclipse)
Experience with any of the following is a strong plus:
Ruby on Rails application
FuseSource, ServiceMix, ActiveMQ, CX
Oracle ERP system integrations
Gazelle (www.gazelle.com) is the nation's leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal. To date, Gazelle has accepted more than one million trade-ins, helping consumers upgrade to the latest technology and earn quick cash. Based in Boston, Gazelle is privately owned and is backed by premier venture capital firms Venrock Associates, RockPort Capital Partners, Physic Ventures and Craton Equity Partners.
Senior Manager of Customer Care
As a Senior Manager of Customer Care you will manage the day to day customer service delivery functions of our dynamic team and ensure a “Crazy Awesome Experience” for our customers across all communication modes and a variety of social media platforms. You will work closely with the VP of Customer Care and other key stakeholders to define, plan and execute customer service strategies, goals and policies carefully crafted for each customer segment. With this exciting position you will have the opportunity to become a major impact player through your work in evaluating effectiveness of tools & resources, leading efforts to enhance the customer experience, refine internal processes and cultivate a best-in-class team.
Responsibilities
Manage departmental operational metrics, performance measurements and resource plans
Track performance against service levels, quality, customer satisfaction, and cost
Ensure resources are properly distributed across all channels of service, phone, chat, email
Manage team to deliver optimal results.
Develop and maintain department processes, procedures & training material.
Synthesize and communicate valuable customer feedback from contact center operations to key stakeholders.
Represent the customer service function to key stakeholders including reporting on team performance & customer satisfaction, communicating about issues with significant customer impact, and make recommendations for organizational improvements to better support the customer experience.
Provide leadership and direction to build and maintain effective teams.
Desired Skills & Experience
Minimum 7 years of experience in customer service, with at least three years managing a team
BA/ BS
Excellent analytical and problem solving skills
Proven track record of success as a Manager in Customer Care/Service
Familiarity with Oracle’s RightNow system is a plus, or other call center management system, telephony and tools is a must
Passion for diving into the details and providing crisp concise analysis on trends, performance
Superior manager, and communicator with experience not just managing but inspiring Managers to CSR level direct reports.
Experience managing outsourcing vendor to achieve optimal results & performance.
Experience with workforce management & scheduling resources for optimal results.
Proven capabilities of managing growth of contact center operations delivering business-to-consumer support services.
Mastery of Customer Care metrics & team performance measurement.
Experience supporting ecommerce or other transactional online services.
Gazelle (www.gazelle.com) is the nation's leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal. To date, Gazelle has accepted more than one million trade-ins, helping consumers upgrade to the latest technology and earn quick cash. Based in Boston, Gazelle is privately owned and is backed by premier venture capital firms Venrock Associates, RockPort Capital Partners, Physic Ventures and Craton Equity Partners.
Regional Sales Executive -Latin America (Used Phones)
As part of our growth and expansion we’re looking for ambitious deal makers to join our globally recognized Used Mobile Phone sales team. You will be responsible for identifying opportunities and building relationships which will open the door for our in demand product offerings in Latin America. Ideal candidates will have pre-existing relationships to leverage in this territory and will have prior experience with identifying & penetrating new business channels in Latin America.
As a regional sales executive you will be responsible for driving new business while establishing high-level relationships with key decision makers and ensuring both growth and long term client satisfaction. Successful candidates are innovative, driven and entrepreneurial and will have a demonstrated ability to drive new business, develop and leverage a strong client network in the used mobile phone space and deliver consistent business offerings within both developed and emerging markets in Latin America.
Responsibilities
Generate a consistent pipeline of sales opportunities within Latin America
Build pipeline through self-initiated sales, business development, marketing and networking initiatives and warm/ cold calling
Grow and maximize sales revenue
Maintain a consistent closing record
Analyze market trends and produce weekly reports with findings
Effectively and successfully lead negotiations and work closely with internal Legal resources
Develop and maintain a database of potential and existing opportunities
Develop and maintain high-level relationships
Follow up on orders and payments and resolve issues whenever they arise
Desired Skills & Experience
Prior experience with sales in Latin American markets (existing client contacts in that region a strong plus)
Knowledge of and experience with shipping procedures and logistical guidelines of doing business in Latin America
Comfortable cold/ warming calling clients
Able to support clients after close
Experience selling across mediums; phone, in-person and over email
Solid negotiation and closing abilities
Proven track record of achieving and exceeding targets
Demonstrated success in negotiation and full life cycle sales
Proven ability to be a self starter and the ability to drive the sales process
3 to 5 years experience in sales
Experience selling new/ used cell phones a strong plus
Fluent Spanish & English (Portuguese a strong plus)
Gazelle (www.gazelle.com) is the nation's leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal. To date, Gazelle has accepted more than one million trade-ins, helping consumers upgrade to the latest technology and earn quick cash. Based in Boston, Gazelle is privately owned and is backed by premier venture capital firms Venrock Associates, RockPort Capital Partners, Physic Ventures and Craton Equity Partners.
