Ruby on Rails Programmer

We're expanding our team of creative, passionate Ruby on Rails programmers to help us build our product and scale up our systems to support a rapidly growing business.

We don't require ninjas, rock stars, pirates, robots, zombies or unicorns. We want programmers who love coding and want to help build an awesome web site that will make our customers' day.

Our team is very collaborative, working directly with QA and our stakeholders at all stages of the development process. We develop on Macs and Linux, deploy on Ubuntu, scale on EC2 and use open-source tools. We write automated tests for everything we build using RSpec, Cucumber, and Selenium. We constantly review and improve our process and our code.

Responsibilities

• write well-tested, readable, reusable Ruby, JavaScript, HTML, and CSS
• work with QA to plan and execute testing of new features
• work with stakeholders to ensure completeness and correctness of features
• participate in task/feature estimation
• collaborate on system architecture
• provide technical feedback to aid in gathering of requirements
• participate in knowledge-sharing code reviews
• participate in the system-support backup rotation

Qualifications

• experience writing unit and functional tests
• experience building and maintaining web applications
• experience writing code with Ruby/Rails
• experience with agile development (Scrum, Kanban, XP, etc.)

Bonus Points

• strong Rails performance skills (load testing, optimization, etc.)
• strong MySQL skills (scaling, tuning, sharding, etc.)
• strong front-end skills (HTML, CSS, JavaScript)
• strong deployment/build automation skills (EC2, Chef, RightScale, Integrity)

If you've got the skills we need and you're looking for an opportunity with a growing, energetic company, check out our site (www.gazelle.com), then send a cover letter and resume to careers+dev@gazelle.com.

( No recruiters please. Direct candidate inquiries only. )

Gadget Inspector

We are looking for gadget gurus! Folks who love poking and prodding all the latest electronic devices (and last year's models too!). Cell Phones, MP3 players, Gaming consoles, Digital Camcorders, Cameras and Laptops...we get it all. Consumers send them to us, we inspect them and then re-sell them. Where do you fit in? We need self motivated, detail oriented people who can learn our process, turn on a dime, take apart an electronic gadget, test it per our guidelines and then move on to the next device with an eye on quality and the customers experience. Previous work experience with electronics, mobile phone activations, computer hardware, warehouse logistics, shipping, Inventory systems and eCommerce/Internet technologies.

Requirements/Characteristics

• An aptitude for consumer electronics
• Detail oriented and can follow directions well
• Hands on, team player that can do the work,
• Primary duty will be to inspect and test used consumer electronics but will also include a combination of manual and clerical shipping, receiving, distributing and or storing duties.
• Receives incoming materials, supplies and equipment.
• Unpacks and checks product into our proprietary system.
• Prepares materials for shipment.
• Constantly recommends and supports performance improvements
• Must be able to effectively and professionally interface with internal and external customers of varying ranks and positions.
• Solid communication skills, both written and oral
• Must be self-directed, confident, and able to work in a startup environment

BS degree or equivalent experience

Contact us to learn more at careers@gazelle.com with 'Inspector' in the subject line.

Customer Care Agent

Customer Care Agent

The Customer Care Agent is responsible for providing high quality customer service and sales support to our eBay customers regarding the status of their purchase, product information, closing sales leads and issues.

Responsibilities:
Respond within service level commitment standards to emails from customers by providing information regarding a broad range of subject areas such as product, transaction details and new sale inquiries.

Skills / Experience Required:
• Experience selling on eBay
• Customer service experience in ecommerce
• Strong verbal communication skills
• Business writing skills
• Effective listening skills
• Works well in a team environment
• Attention to detail
• Ability to handle an array questions and transactions with composure
• College degree is preferred

Candidates must be able to work in a startup and have a passion for consumer electronics. Ideal candidate should be motivated by a fast paced environment and flexible moving between different roles and responsibilities to fit a rapidly changing workplace.

Product Manager

Job Description
Gazelle is looking for a rock-star Product Manager to join our product management team. If you enjoy creating web products that deliver an awesome customer experience and if you love to work in a very informal, fun environment where you are expected to do what it takes, you should apply. The product management team at Gazelle is responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, business development, marketing and support to ensure revenue and customer satisfaction goals are met.

Gazelle focuses a lot on our company culture and we will hire only those who will fit strongly into our culture that is focused on having fun while we work hard on our vision of changing the way consumers consume used electronics.

The Product Manager is expected to:

1. Assist the Director of Product Management to define the product strategy and roadmap
2. Create requirements documents for features and/or new products
3. Lead a cross-functional team to develop required products and/or features that meet the customer needs.
4. Work with the business development team to assess partnerships and licensing opportunities
5. Run usability tests, beta and pilot programs with early-stage products or releases
6. Have a keen sense for product usability and customer experience.
7. Act as a leader within the company

Required experience and knowledge

Skills

1. Minimum of 5 years experience as a Product Manager of an ecommerce website (consumer products a plus)
2. Demonstrated success defining and launching successful products
3. Experience interviewing prospects/customers to understand their pain points and then creating products that successfully solved these pain points.
4. Proven ability to influence cross-functional teams without formal authority
5. Samples of effective requirements documents delivered in the past
6. Bachelor's degree required

Intangibles (to be heavily weighed)

1. Organized, methodical, process-driven.
2. Proven ability to work independently with minimal supervision.
3. Excellent written and oral communicator and sound teaming skills.
4. Impeccable problem solving and analytical skills, as well as the ability to develop innovative alternatives and recommendations.
5. High level of ethics and integrity, as well as the strength to stand behind them.
6. Results- and detail-oriented with ability to manage and execute multiple tasks.
7. A proactive, “hands-on” self-starter who will prosper in a fast-paced small company. and
8. The ability to have fun while doing all of the above.

10 reasons why you want to work at Gazelle

1.      Competitive salary with quarterly bonus (based on individual performance) – we want you to focus on making our customers happy and not worry about money.

2.      Stock options – we want you to have a stake in the company. We all sink or swim.

3.      401(k) match – we want you to start saving for your retirement – your long-term happiness matters to us.

4.      100% paid medical, dental and vision benefits for employees and a generous contribution towards coverage for dependants.

5.      Flexible hours – we don’t care when you come in and leave as long as work gets done. But, we are very serious about getting work done and we hold everyone accountable.

6.      15 days of paid vacation plus 3 floating days per year plus national holidays – we want you to have a life outside of work.

7.      Free lunch on Mondays – that is if you like pizzas and sandwiches – we love both of them. Oh, we also have free coffee and espresso – you will need the caffeine. And if you like junk food, we have free snacks as well.

8.      Open office floor – we don’t have cubicles, offices and name plates. All employees including our CEO get a desk and they are old desks, no mahogany or cherry here, because we are frugal and also environment friendly.

9.      Get to work in an old building – yah, the bathrooms occasionally don’t work, we may have to double-park, but we absolutely love the startup feel.

10.  No dress code – yes, you need to wear clothes, but we don’t care if you want to wear a suit or come in shorts or flip-flops. Did we tell you that all that matters to us is doing excellent work that delivers an awesome experience to our customers? Oh yah, we did.

Director of Business Development

We are seeking an organized, pro-active, high-energy, driven, self-starter as Director of Business Development to drive the Gazelle business to all new levels of partnership and engagement in support of our acquisition efforts. This role is business to business oriented, and you will be expected to balance strategy and tactics to get things done, not just make things happen.  Attitude and aptitude are valued as well as experience for this role. The Director of Business Development will report directly to the VP of Business Development & Partnerships

You will:

* Lead acquisition partner strategy execution: pro-actively identify partnership opportunities, evaluate in-bound partnership inquiries to build overall pipeline of partner prospects; Identify contacts, establish dialogue, finalize partnership structures and close agreements.

*Ensure strategic and tactical decisions are tied back to and support company’s strategic and financial goals.

* Keep the pulse on competitor and market analysis

* Work well with product managers and engineers to deliver products/programs to external partners. This will include scoping project requirements, briefing customer needs, creating timescales, and prioritizing features.

* Liaise with marketing and engineering teams, as well as outside agencies, to ensure implementation is consistent with both Gazelle and partner goals.

* Serve as the lead interface in regard to program status, business and other related matters, managing the expectations and satisfaction of the external partner to leverage new and repeated business.

* Conduct reviews of partner and program performance and forecast future performance; provide status information to external partners and internal management in a timely manner. Identify opportunities to optimize partner programs.

* Create and maintain effective business development materials to feature the Gazelle service and partnership benefits across priority market segments. Solidify internal best practices to capture optimal, repeatable approaches.

*Come prepared to wear many hats and contribute passionately, enthusiastically and productively!

You have:

* At least 5 years experience in business development, preferably at a retail, wireless carrier and/or online company; Partner, program or product management experience to complement is a plus as is team management.

* Fluency regarding contracts and the contracting process of a deal (term sheet development, agreement comprehension and interpretation) and the know-how to work intelligently with Legal.

*Ability to articulate opportunities and program results in words and metrics; experience modeling and developing partner, project and program P&Ls in collaboration with Finance.

* Strong entrepreneurial drive with a focus on results, balanced with knowing when the details matter.

* Demonstrated ability to think creatively – particularly about consumer needs, partner opportunities, potential solutions, communicating benefits and value.

* Ability to work collaboratively in a fast-paced environment with a hands-on approach; demonstrated ability to multi-task and a track record of success despite ambiguity.

* Excellent leadership, time management, organizational and customer service skills.

* Ability to travel to meet clients and attend out of hours events, conferences etc.

* Strong attention to detail (reiterated), excellent communications skills, and a positive attitude.

* Ability to take ownership and run confidently with minimal direction.

Online Marketing Analyst

Job Description

The Marketing Analyst will be in charge of tracking and improving the performance of Gazelle’s online marketing programs. Responsibilities include:

-          Collecting and analyzing statistics relating to customer acquisition and advertising

-          Maintaining the online marketing budget

-          Managing search engine marketing, display advertising, affiliate and other online marketing programs

-          Coordinating internal and external design resources to ensure punctual delivery of creative material

Qualifications

-          Excellent quantitative and data analysis skills

-          Exceptional attention to detail and strong communication skills

-          Basic knowledge of search engine marketing, search engine optimization, and other forms of internet marketing

-          Proficiency in Excel

-          Familiarity with the consumer electronics industry

-          Experience with website design and optimization a plus

-          Experience writing SQL queries also a plus

-          Ability to work independently with only general guidance

-          Bachelors degree