Is there any cost to using my Gazelle account?

No, there is no cost to you.

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Does Gazelle sell my personal information (my name, phone number, email address, etc.?)

No way. Gazelle does not rent, sell or share your personal information with other people or nonaffiliated companies unless you have specifically opted to receive offers from our partners. Please, see our privacy policy for more details.

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I don't have everything that my device came with. Can I still sell it?

Yes! We'll ask you a few questions about your item as part of the trade to help determine its value. Which accessories you have is part of this. In most cases, including accessories with your item will increase the value of your trade.

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Do I have to purchase anything from Gazelle in order to find out the value of my item?

No. Search for your item. The chart at the bottom of the offer screen shows a history of average offer prices, or you can answer our calculator questions to receive an exact offer for your product. If you don't want to sell your item, just don't click through to accept our offer.

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Is there a limit on the number of items I can sell to Gazelle?

No limit! The more items you sell, the more cash you make.

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Why can't I find my item?

We are constantly updating our site with new products and categories. If your item is not in our catalog yet, we'll research it and make you a personal offer, then add it to the catalog. If the category you're trying to sell in is not supported yet, let us know so we can look into adding it.

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How does Gazelle calculate the value of my item?

Our patent-pending technology gathers market data from many sources in the online marketplace to determine the true market value of an item at any given time.

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What happens if you disagree with the condition I select for my item?

If something comes up during the inspection process, you will receive an email with the new value and the reason for any changes. You can either accept the offer or ask that we return the item to you.

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What happens if I disagree with the value after the inspection?

If you disagree with our revised offer, follow the link we provide in your email, and decline to accept it. If you decline our offer, we will return your device. If you fail to decline within ten business days, we will accept the device, and send you a check for the new value.

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What happens if Gazelle revises my offer but I never respond to the emails about it?

We’ll reach out to you a few times, first to let you know about the change and ask if you like the offer or would rather we send your gadget back (free of charge, of course.) We'll write again 24 hours later to remind you that we’re waiting for a response. Then 72 hours later we'll ask one last time.

If we still have not heard from you, and the difference between the original offer and the revised offer is small, we’ll automatically accept the offer for you and send you payment for the revised amount. If the difference is more significant, we will automatically decline the new offer and return the item to you.

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Can I sell more than one item to Gazelle at once?

Yes, you most definitely can. From the 'Box Contents' page, start a search for more items to add. Once you've entered them all, you finish the process by providing shipping and payment information.

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What is a Personalized Offer?

When you have an item that isn't in our catalog yet, we'll research it, and make you an offer. As long as what you have is in one of the categories we support, we will make sure you are served.

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How long does it take to get a Personalized Offer back from Gazelle?

We pride ourselves on being speedy. Due to the unique nature of these offers, each one can take a little time. Please be patient with us as it could take 3 to 5 days to research a product and get you your offer.

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How long does it take from the time I ship my item to you for inspection to the time I receive my payment?

The time delivery via United States Post or UPS takes is out of our control, but typically is only a few days. We turn things around as quickly as we can once something arrives for inspection and send you an email to confirm your box has arrived. We'll notify you via email once your item has been inspected and again when your payment has been sent. Please allow about 10 business days from when we inspect your item until your payment is initiated.

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How do I track my shipment to you?

To track your shipment, please log in to your account. If you do not have an account, you can use the track utility at the top of this screen. You'll need the email address you used when you finished the transaction as well as the alpha-numeric ID that appears in your confirmation email (looks like SR123456789.)

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Does Gazelle accept items from outside of the United States?

Yes. However, we do not offer free shipping from outside the continental United States. You should contact a local shipping provider for advice on sending your items to us.

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How can I get a status update on my transaction if I don't have a Gazelle account?

You can check the status of your trade using our tracking system. You'll need to enter your transaction number and email to access your trade.

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What does Gazelle do with the items?

Gazelle champions reuse first and recycling as a last resort. We call the cycle where we buy items from people who are done with them, then bring the items back into the marketplace 'reCommerce'. So where do we sell things?

Retail channels: Most products that we buy are resold on online marketplaces, such as eBay and Amazon. This is the essence of reCommerce — Consumer A sells us an item once it reaches the end of its useful life for them, and we then sell that item to Consumer B who still values it. As a result, fewer items get thrown to the landfills or collect dust in a drawer, and fewer consumers buy brand new gadgets since used ones in great condition are available in the market.

Wholesale channels: Some products do not have a strong market for consumers. Those items are sold to wholesale partners, who aggregate these items and re-sell them via their channels globally.

Recycling: A smaller portion of products that are sent to us have no salvage value and are sent to recycling partners who abide by the highest standards.

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Do I have to go to the post office to ship my item?

If we have sent you a pre-paid box, you must drop it off with the USPS, either at a Postal facility or with a Letter Carrier.

If you have printed a UPS shipping label, you can drop your box off at any UPS location nationwide.

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How do I package my item?

Electronic devices require special attention during packing to ensure their safe arrival at the destination. It is best to use the original cartons and packing that the item came in when purchased. Use double boxes if possible. If you do not have the original packaging, antistatic bubble wrap and plenty of extra cushioning should be used when packaging these items. Gazelle is not responsible for goods that you ship. If you are uncomfortable with packaging your item yourself consider having these items professionally packed.

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Where is the box you said you were sending?

We send the box collapsed in a big green envelope, so it is pretty hard to miss. The envelope is sent via United States Postal Service, and may take a few days to get to you. If you are sure it has not arrived, reach out to us at customercare@gazelle.com and we will get a new one right out to you.

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I printed my UPS label, but I do not have a label pouch. Do I need one?

You do not need a pouch. You can use clear tape to attach the label to the box. Please, make sure the ship-to address and the bar codes are visible through the tape. If you would rather use a label pouch, they are available at most UPS drop-off counters for your convenience.

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Does Gazelle offer any other shipping methods besides UPS and USPS?

We offer FREE shipping within the continental United States through partnerships with UPS and the USPS. You are welcome to use any other shipping carrier at your own expense. Gazelle does not pay for shipments sent within the continental United States by any other shipping company.

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Is my package insured against loss or damage?

Packages are insured up to the value we offered you for their contents.

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I live outside the 48 contiguous United States. Is shipping still free?

Unfortunately we can't offer free shipping to customers outside of the continental US at this time. We do, however, extend shipping credit as a gesture. This is applied as a boost to the payment we send you for your item.

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What is the Gazelle and Tell Program?

The Gazelle and Tell program is a referral plan designed to reward our customers who encourage their friends to use Gazelle. Every time you bring a new user to the site and they sell their first $50 worth of items to us, we will pay you $10.

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How many people can I invite?

There is no limit to the number of people you can invite. To be eligible for a reward, however, the friend must be new to our service. Also, please be polite and limit your invitations to people you know or think may be interested in the service. Spamming a lot of strangers will likely make you more enemies than $10 rewards.

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How do I get paid for my referrals?

We make reward payments for the previous month's referrals around the 15th of each month. For example, if you became eligible for $100 worth of rewards in June, we would pay you around July 15th.

We will pay you via check or Paypal. You can also elect to donate your rewards to the charity of your choice.

Unclaimed rewards expire after 180 days.

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My friend sold Gazelle more than $50. Can I have more money, please?

Sorry, but no. The purpose of this program is to encourage new users to the site. We'll offer different incentives for repeat usage in the future, so stay tuned.

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Can I track my item once I accept your offer?

If you have a Gazelle account, you can access this information by logging in. Click the My Account link near the top right corner of your screen.

Even if you don't have an account you can access the status of a transaction by submitting the Gazelle ID and your email address through our tracking system.

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I forgot my password. What should I do?

If you have forgotten your password, click on "Forgot your password" link at the sign-in page. Just follow the on-screen directions to reset your password. Once you receive the reset password notification, you'll be asked to create a new password and sign in again to ensure secure access to your account.

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How do I sign out?

To end your session, just click Sign Out at the top of any page on our site. We encourage you to sign out of your account after each session to protect the security of your personal information.

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My device isn't listed on your Web site. Can I still sell it to Gazelle?

If you're having trouble finding your device on our site, we probably don't support that item or category yet. We are constantly updating our Web site with new categories and devices, so check back frequently. However, if you feel there may be an error, please send us an inquiry.

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I did not receive a confirmation email when I registered.

If you have not received the confirmation email, it may have been blocked by a Spam filter. It is important that you are able to receive email from Gazelle because we send you updates as your item passes through our inspection process. If you find the email in a Spam folder, please adjust your Spam settings appropriately so you can accept future emails from Gazelle.

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I still have questions. What can I do?

We’re here to help. You can reach out to us any time.

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