What can I do if the tracking number shows it has arrived but I have yet to receive it?
When available, drivers will often leave boxes in a safer location, such as at a back door, side door, in a porch, or in a garage area. We also recommend checking with any neighbors that you believe might have signed for it in your absence.
Before submitting a claim, check your tracking number on the courier's website to see if it identifies where the box was left for you.
If you still cannot find your package, please contact us via email or by calling us at 1-800-Gazelle. Please be prepared to provide your daytime phone number for the courier claim.