AT&T iPhone Unlocking FAQs

What is an unlocked phone?

Most iPhones purchased from AT&T are restricted to the AT&T network. When a phone is unlocked, that means it is no longer restricted to a single network and can be used with any carrier. This can only be done by having AT&T unlock the phone for you. In rare cases, phones may be "factory unlocked" which means they were originally made without any restrictions, but these phones typically cost significantly more. Please note: "unlocking" your phone is not the same as clearing the passwords or data from your phone.

Why should I unlock my phone if I'm selling it?

Unlocked phones are more valuable because they can be sold to customers all over the world. When we can sell phones for more, we increase our offer to you.

Do I have to unlock my phone before sending it to Gazelle?

No. However, if we receive a phone that has not been unlocked, you will receive the lower locked, or "base", price.

Does it cost anything to unlock?

Requesting an unlock from your carrier is FREE.

Is it safe/legal?

Yes! If you meet your carrier's criteria to unlock your device, it is absolutely ok to do. Unlocking your phone only affects the network restrictions on that particular device - not your wireless account or personal data.

Am I eligible?

In most cases, current and former customers are eligible to unlock their phones after completing the contract term or paying for the phone in full. If you have recently upgraded, you may be asked to wait 14 days. Full requirements for AT&T can be found here.

How long does it take to unlock?

The AT&T unlock request can be submitted online and should take no more than five minutes to fill out. AT&T may take up to five days to respond, so it is best to get started right away.

When should I start the process?

Your Gazelle Offer is locked in for 30 days to allow time for you to unlock your phone before shipping it. It is best to submit your unlock request right away as AT&T can take a few days for AT&T to complete the process. If there is anything that may cause a delay, they will let you know right away.

How do I know if my phone is unlocked?

AT&T will notify you that your request has been approved. You should connect your iPhone to your computer, backup, and restore to factory settings using iTunes. After that, you should see a message that the phone is unlocked.

What happens if my unlock request is denied?

We have found that that AT&T is not always accurate when they tell people their phone cannot be unlocked. Continue with the submission, and AT&T will review the account and approve the unlock request if you are in fact eligible. You can also use the AT&T Live Chat option to work out any issues with their customer team.