We recommend that you remove the SIM card from your phone before sending it to us. Your SIM card stores information that uniquely identifies your phone on a cellular network. By removing your SIM card, you protect your private service-subscriber key and free your phone to be resold on the second-hand market. On most devices, the SIM card is located under the battery and can easily be ejected.

iPhone and iPad SIM cards can be a little tricky. If you have an iPhone 2G, 3G, or 3Gs, locate the SIM card tray in the top edge of the casing, between the headphone jack and power button. If you have an iPhone 4, 4S, 5, 5S and the 5C locate the tray in the right edge of the casing. Gently insert Apple's SIM card removal tool or a straightened paperclip into the pin-sized hole in the SIM card tray. Once you release the catch in bottom of the hole, the SIM tray will eject from the phone body. Remove your card from the tray and reinsert the tray so it is secure and flush with the casing.

If you have an iPad 1 (with AT&T 3G), iPad 2 (with AT&T 3G), or the New iPad for either AT&T or Verizon (4G LTE), you should remove the SIM card from the side of the iPad by inserting Apple's SIM card removal tool or a straightened paperclip into the pin-sized hole in the SIM card tray.

When we receive devices with SIM cards intact, we are required to destroy them in an effort to protect your privacy.