If you know and have access to the email address, the easiest and fastest solution is to add that address to your PayPal account. You then should be able to access the payment instantly.

If that's not possible, please call us at 1-800-Gazelle or contact us using our Ask a Question form. We will send a request to PayPal to refund the money and reissue to the correct address.

Please note: It may take up to 30 days for PayPal to refund and reissue payment.