How do I unlock my AT&T iPhone?

Unlocking your iPhone from the AT&T network is an easy (and free!) way to increase the amount of your Gazelle offer by allowing your iPhone to work on other networks. Most AT&T customers are eligible to unlock their old phone after upgrading, but a full list of requirements isavailable here. For answers to common questions, see our completecarrier unlocking FAQ.

It only takes a minute to get started:

  1. Go theAT&T Device Unlockwebsite (AT&T Business Customers call 1-800-331-0500 to complete the process.)
  2. Select the checkbox and click the "Agree" button at the bottom to confirm you've reviewed the requirements.
  3. Fill out and submit the form using the account-holders information.

What happens next?

You should receive an email from AT&T within 5 business days with further instructions.

Once you unlock request is approved, use iTunes to Backup and Restore your iPhone before shipping your iPhone to Gazelle.

If AT&T denies your request, it may be necessary to resubmit your request or contact AT&T Support for further assistance (please note: if you're recently upgraded, you may be required to wait 14 days.) If you are not eligible to unlock your iPhone, Gazelle will still purchase your iPhone at our lower, "locked" offer price.

Please contact us if you have any questions about this process.