The Galaxy line-up of phones from Samsung are some of the best devices on the market. As with all high-end pieces of mobile tech, you will eventually encounter some type of problem as both software and hardware begin to age. This guide will show you how to fix many common Samsung Galaxy phone problems. Hopefully, these tips below can get your Galaxy smartphone back in action.
If your Samsung Galaxy screen becomes unresponsive or “frozen,” your best bet is to power the phone off and on again. If this doesn’t work, remove the back cover and take out the battery. Leave the battery out for 10 seconds, then reinsert, and power back on. If it’s still frozen, you can perform a hard reset by pressing the power button, volume up, and home key all at the same time. A menu will then be presented to you, which will allow you to perform a factory reset. Dialing *2767*3855# (from the dial menu) will also perform this type of reset.
Galaxy Phone Won’t Power On (a.k.a. “Sudden Death Syndrome”)
Try connecting your Galaxy S to a power supply and charging the battery. If charging the battery does not work, the problem may be with the battery. Try a replacement battery, which can be purchased either on eBay or Amazon for very little money. If you are still having problems powering on, contact your carrier or Samsung Mobile USA directly.
Battery Dies Quickly (Battery Drain)
Battery drain on big-screen smartphones is becoming a huge problem for consumers and manufacturers. Most battery drain comes from the screen and running applications. Here are some basic tips your can use to extend the life of your battery:
- Dim screen (use auto brightness) settings>display
- Turn off LTE setting>more settings>mobile networks>network mode
- Disable Samsung pre-installed apps settings>application manager
- Turn off Bluetooth settings>wireless and network
- Turn off WiFi settings>wireless and network
- Turn off location services settings>location services
- Enable power saving mode (some models)
- Adjust screen timeout settings>display
- Remove live wallpapers settings>display>wallpaper
Having trouble connecting to Wi-Fi
If you are experiencing Wi-Fi connectivity issues on your Samsung Galaxy device, your first option is to power cycle the phone. This can be done by holding the power button for 10 seconds and letting the device power down. Or, you can just pop open the back cover and remove the battery. Your next option is to reset your router. To reset your router, just unplug the power cable for 10-15 seconds and then power back on. Last but not least, you can perform a factory reset.
Audio and Microphone Problems
If you are having audio issues with your device, try powering down and up again (power cycle). Next, head into the settings to check if the proper audio levels (setting>sound>volume) are in place. Your next option is to remove your back cover and make sure nothing is stuck in the speaker. Also, check your headphone jack to see if anything is stuck in there. Use some compressed air to clean both the jack and speaker out. Your last two options are to perform a factory reset or install a replacement speaker/jack.
If you encounter a camera problem or get a camera failed error, follow these steps to fix the problem: Remove the battery, wait 10 seconds, re-install, and power on.
Many apps can cause the camera to fail as well. If you recently used Skype close the application or uninstall. The camera failure could be related to hardware as well. Open up the back of your device and clean out the camera with compressed air. If you can see damage to the camera you may need to replace the camera module.
Last but not least, is the factory-reset option. You can perform a hard reset by pressing the power button, volume up, and home key all at the same time. You will then be presented with a menu, which will allow you to perform a factory reset. You can also dial *2767*3855# to perform this reset as well.
Galaxy Phone Overheats
One of the most common Samsung Galaxy phone problems is overheating. The fact that these devices have big batteries along with big bold displays can cause the device to heat up.
If your Galaxy device is constantly overheating you may have some hardware problems. The first thing you should do is power the device off and remove the battery. Let the phone cool for 10 minutes, and power back on. Most power issues are due to faulty hardware or aftermarket batteries. Make sure you are using the factory battery from Samsung, if not please replace. Your next option if you are still experiencing over heating is to report the issue to the carrier. The device could be faulty and need to be replaced by your carrier or Samsung.