Back in 2012, we were the first U.S. company to enter into a partnership with a company called Recipero, to use its CheckMEND tool to ensure we can identify any lost or stolen devices. This was a big step in helping prevent the theft of consumer devices because it ensured that each of you, our customers, the rightful owners, would be the only ones to benefit from trading in those old devices.

Today we became the first consumer electronics device trade-in site to join Recipero’s CheckMEND Charter. The CheckMEND Charter was designed to create a set of best practices that prevent trade activities of stolen consumer electronics. And in addition to protecting consumers, the Charter’s participants pledge to actively help law enforcement agencies combat theft and fraud related to consumer electronics. CheckMEND has stringent guidelines to be part of the Charter and members must meet a number of requirements (included below).

Gazelle has always promised that our customers will have a fast, easy and secure experience. Going into 2014, we vow to all of our customers that they — and their devices — will always be safe with Gazelle, and we’ll continue to take steps to keep our promise.

Sincerely yours,

Israel Ganot, CEO, Gazelle

CheckMEND Charter Requirements

Charter Members MUST do the following.

1. Take reasonable steps to ensure the seller is aware of the Charter conditions using substantially the same wording in Appendix A or an accurate translation of the same.
2. Conduct a CheckMEND check of a device PRIOR to paying the seller.
3. When a device fails a check, quarantine it to allow its reliable retrieval in the future if claimed by an Approved Body or return it to the seller.
4. When a device is quarantined, promptly notify the seller that their device has been quarantined and advise of a clear support process to allow them to dispute its status.
5. If the seller is present at the time the device fails the check, hand it back to the seller simply stating that your system says you cannot accept it. If the seller wishes to know the reason for the rejection you must advise of a clear support process to allow them to dispute its status.
6. Permit an Approved Body to collect the device in person at no cost at a mutually agreeable time.  Other collection methods should be by negotiation with the Approved Body concerned.
7. Maintain accurate records at all times so you may assist Law Enforcement Agencies to know how a quarantined device moved through your hands and where you returned it to. Always obtain a receipt for any device you pass on to an Authorized Body.

The post Keeping Gazelle Customers Safe Israel Ganot appeared first on Gazelle The Horn.

Thank you for helping Gazelle reach an absolutely amazing achievement: being named – for the fourth consecutive year – to the Inc. 500|5000. This year, Gazelle earned the 767th spot on the Inc. 5000 list of fastest growing private companies in the United States. 

Gazelle launched in 2008 with a very clear mission to extend the lifecycle of unwanted devices and reward consumers who were properly disposing of their old electronics. To do this, we provide a quick, easy and safe way to get rid of your unwanted gadgets. This mission, combined with our core values, drives our business, but we wouldn’t be able to come to work each day without your support.

Here’s some of the awesome statistics we have you to thank for:

• $100 million+. The amount Gazelle has paid out for unwanted electronics since launching.

• 1.5 million+. The number of old and unwanted devices consumers have traded in to Gazelle.

• 600,000+. The number of customers we’ve served.

Maintaining our explosive growth and earning a spot on the Inc. 500|5000 for the fourth year running is an incredible validation of the work we’re doing and the company we’re building.

Thank you for your help and for your support. Here’s to us!

Cheers,

Israel Ganot, Gazelle CEO

The post Thank You! We’ve Made the Inc. 5000 – For The Fourth Year In A Row Israel Ganot appeared first on Gazelle The Horn.