Buy FAQ
Who can I contact about accessibility issues I encountered on this site?
How does Gazelle work?
Why should I choose Gazelle?
Is my personal information safe with Gazelle?
How do I set up an account with Gazelle?
Can I buy or sell in bulk with Gazelle?
Does Gazelle Buy from or Sell to customers outside of the United States?
What shipping methods does Gazelle offer?
Does Gazelle have a referral program?
What does "Gazelle Certified" mean?
What products are sold on the Gazelle Store?
Are the devices refurbished?
What condition is the item in?
What are the differences between Excellent, Good and Fair conditions?
Finance With Affirm
Accidental Damage and Mechanical Breakdown Coverage by WarrantyLife
How does Gazelle determine the selling price of a device?
Are there any carrier restrictions when purchasing a device from Gazelle?
What accessories are included with the item?
What programs are installed on the devices?
Where do you ship?
Do you ship internationally?
How long will it take to receive my order?
When will you ship my order?
Will I have to sign for my package?
Do I have to be home to sign for the delivery?
Can I change my address once I place my order?
What can I do if the tracking number shows it has arrived but I have yet to receive it?
How can I determine the features of a device?
Is your phone compatible with my carrier?
Do you take trades?
Do you charge sales tax?
Can I buy from you wholesale or bulk?
Is the Serial Number, ESN/IMEI or MEID clear?
How do I cancel my order?
Why was my order cancelled?
What is your return policy?
Do you accept returns?
How long does it take to get a refund for a return?
Where is my refund? Tracking shows that my item has arrived.
May I exchange my charging cable?
Can you send me a replacement?
Can I exchange a device I just purchased from your store?
What do I do if the box was damaged or tampered with on receipt?
How to activate your Gazelle Certified device
Is a Gazelle Certified AT&T phone compatible with my carrier?
Is a Gazelle Certified T-Mobile phone compatible with my carrier?
Is a Gazelle Certified Unlocked phone compatible with my carrier?
Is a Gazelle Certified Verizon phone compatible with my carrier?
Is a Gazelle Certified Sprint phone compatible with my carrier?