Frequently Asked Questions
How does Gazelle work?
How do I set up an account with Gazelle?
What condition is the item in?
Does Gazelle purchase phones that have been Lost or Stolen?
Can I send more than one item in the same box?
Is my personal information safe with Gazelle?
Does Gazelle Buy from or Sell to customers outside of the United States?
Is there any cost or obligation to use Gazelle?
Where is my referral payment?
Can I still send you things to recycle?
Why should I choose Gazelle?
I was given one mailing label but I have two boxes, how can I receive an additional label?
Can I buy or sell in bulk with Gazelle?
What happens to all the devices Gazelle buys?
What shipping methods does Gazelle offer?
How does your referral program work?
How Can I Cancel My Transaction?
How do I check for water damage on a phone? / Does Gazelle Accept Water Damaged Phones?
Do I have to go to the Post Office to ship my item?
Can I use the shipping label you sent on a different box?
Are the contents insured against loss or damage?