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Is the Serial Number, ESN/IMEI or MEID clear?

The ESN, IMEI, or MEID of every one of our devices is checked through CheckMend verification service or by directly contacting the carrier. In very rare occasions, an ESN will be rendered active even after a carrier describes it as clear. If you believe your device has been rendered active, please contact us through email or by calling us at 1-800-Gazelle for assistance.