Frequently Asked Questions
How does Gazelle work?
How do I set up an account with Gazelle?
What condition is the item in?
Does Gazelle purchase phones that have been Lost or Stolen?
Can I send more than one item in the same box?
Is my personal information safe with Gazelle?
Does Gazelle Buy from or Sell to customers outside of the United States?
Is there any cost or obligation to use Gazelle?
Where is my referral payment?
Can I still send you things to recycle?
Why should I choose Gazelle?
I was given one mailing label but I have two boxes, how can I receive an additional label?
Can I buy or sell in bulk with Gazelle?
What happens to all the devices Gazelle buys?
What shipping methods does Gazelle offer?
How does your referral program work?
How Can I Cancel My Transaction?
How do I check for water damage on a phone? / Does Gazelle Accept Water Damaged Phones?
Do I have to go to the Post Office to ship my item?
Can I use the shipping label you sent on a different box?
Are the contents insured against loss or damage?
Which types of electronics does Gazelle buy?
How to deactivate "Find My iPhone" before shipping to Gazelle
How to erase all of your iPhone's data and settings
How do I deactivate my phone or other device?
How to turn off "Find My iPhone" after you have shipped it to Gazelle
Where is that box and pre-paid shipping label you promised?
What happens if you disagree with the condition or model I select for my item?
Can I track my package while on it's way to Gazelle?
Where is my check? How to track your check.
How long does it take to receive my payment?
Which options do I have for payment?
Is there a limit on the number of items I can sell to Gazelle at once?
I received an email notification saying my payment was issued but I haven't received it. What do I do?
Can I still sell my device if I don't have all the accessories?
What happens once I have sent in my item?
What accessories do I need to send with my iPhone?
How do I deauthorize my Apple computer? (music, apps, software, etc.)
If Gazelle checks out my item and the offer is lowered, what can I do if I disagree?
How to deactivate Samsung "Find My Mobile" Reactivation Lock before shipping to Gazelle.
AT&T iPhone Unlocking FAQs
Which iPhone do I have?
I did not include my packing slip in my box.
What if I have mailed my item to you but I forgot to include an accessory?
How is the "Gazelle Value" offer calculated?
When selling my device to Gazelle, how can I remove an item from my transaction or how can I cancel my whole transaction?
What is an ESN, IMEI or MEID?
I can't find my device on gazelle.com, what should I do?
Can I change my payment type?
Will Gazelle pay me for any extra accessories I send?
How do I unlock my Verizon iPhone 4S?
Can someone sell my phone that was lost or possibly stolen?
How do I remove my SIM card?
Does Gazelle buy engraved items?
Do I need to remove the SIM card from my phone or iPad?
How do I unlock my T-Mobile iPhone?
Does Gazelle accept devices that are locked to a non-listed carrier?
All items we purchase are shown on the website.
I have upgraded my Apple laptop and I do not see any options to add these upgrades, will you pay me extra money for the upgrades at a later time?
Can I add more items to my order after I have checked out?
How do I unlock my Sprint iPhone?
Do you offer extra money if my item has a warranty or extended warranty?
How can I change the mailing address for my payment?
How can I find out what items this payment covers?
How do I deactivate iMessage so I receive messages on my new phone?
When does my offer expire?
How long do I have to change my mind on the payment method?
How can I check what address I gave you for payment?
How am I paid for referring a friend?
What is a qualifying transaction for the referral program?
My PayPal payment was sent to the wrong email address, what do I do?
Will Gazelle extend my offer date?
How to prepare device to ship to Gazelle
Once I have shipped my item, how long does it take to receive payment?
Guide to Determining the Condition of Your Item
How do I unlock my AT&T iPhone?