What happens once I have sent in my item?

Once your item arrives at our warehouse, it typically takes 3 to 5 business days for payment to be issued. Amazon & paypal are the quickest ways to get paid. Checks are delivered to you by USPS, so please allow an additional 7 - 10 days for receipt.

There are a number of factors which will impact the overall timeframe for payment.

  1. Shipping time to our facility (3-5 business days. We are centrally located in Louisville, KY. You can track your package by logging into the "Track My Offers" page on www.gazelle.com)

  2. Once we receive your item our goal is to inspect your item and get you paid within 3-5 business days.

  3. Once your payment is issued - Paypal or Amazon is Instant! Checks can take from 5 to 10 days to be delivered.

The best way to prevent delays is to make sure your package is scanned at the post office or FedEx facility for proper shipping, then watch your email inbox carefully. We recommend checking your email daily to avoid any miscommunication.

You should also check with us if you need any help determining the condition of your item, or if you are unsure of the account status on your phone.

PLEASE NOTE: If there is an active account on your phone it can cause significant delays as well as a possible adjustment of the amount offered.

In addition to our email updates, you can also get an update on your transactions by selecting the "Track My Offers" or "Login" option at the top of the www.gazelle.com homepage.